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  1. Roger Williamson
  2. General
  3. Sunday, July 23 2017, 02:41 AM
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I have been asked to update a client's Joomla website, and while I lean more to Wordpress, I went through Richard's free tutorials (which are great by the way, thanks!) and have a good general idea of what I have to do.

In order to get myself up to speed on how the website works and Joomla works, I have been doing some small changes on the back end - changing some font styles and size, updating a photo, changing some text. Then saving those articles and modules, and then popping over to the front end site to see - nothing! Nothing changed and the site looks the same as before.

To be fair, I tackled this on Friday afternoon and when I looked at the site Saturday morning, the changes were there - over 12 hours later. woo! Changes done this morning haven't shown up yet though, so I am monitoring the site throughout the day today to see when and if the changes come through.

I am assuming that this is NOT typical Joomla behaviour, correct?

I did clear some of the caches in Joomla - hopefully that is the right thing to do - but it didn't make any difference. Also cleared caches in my browsers, and launched a new one, but again, no difference.

I have an email into the hosting company - just to see if there are any cache setting on their end that could be causing this slow update behaviour. Is that possible?

Otherwise, I am left wondering if there are any other possible things to try. Thoughts?
  Saskatoon, SK, Canada
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Richard Pearce Accepted Answer
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Caching is the likely cause, but it is an often frustrating experience to determine which cache needs to be cleared. Article content shouldn't get cached by Joomla, unless if you have enabled a little known plugin named System - Page Cache. It's more likely to be at your host or in your browser.
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  1. more than a month ago
  2. General
  3. # 1
Roger Williamson Accepted Answer
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Thanks Richard for your response. I too thought caching somewhere, but:
- Configuration > System: has cache turned off
- System - Page Cache: disabled
- no other plugins/extensions as far as I can tell are doing any caching. I didn't build the site and my in-depth knowledge of Joomla is limited, but that is my best assessment.

So, if Joomla isn't doing it, what is? Further rechecking of the site, re: time lag between changes and them showing up, shows it to be around 3 - 4 hours.

I deleted the cache in my browsers, even tried a new browser that hadn't been to the site yet, but still not much luck. According the the hosting company, they don't cache sites.

My next step is to get the client to check the site and follow along and see if there is a lag on their end when I do something. Maybe it is just me. It would narrow it down, although still frustrating for development...

Thanks!
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Well it can also be your ISP caching, but I don't see that issue so much these days. If you've got Internet access on a different device, such as a phone, that can be a helpful test. Another thing that catches me sometimes is I use a content delivery network and that would need to be cleared too, but if you're doing this, you'd probably be aware of that already.
  1. Richard Pearce
  2. 2 years ago
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  1. more than a month ago
  2. General
  3. # 2
Roger Williamson Accepted Answer
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Well, finally figured it out. And it wasn't my fault :-) After about a week of puttering about on the site, as I was about to upload another new image to the Media Library, I got a big "ACCESS DENIED" notice from a security firewall. The hosting company had this running all the time and it was 'blocking' me (although still allowing changes to happen, albeit slowly). Once they whitelisted my IP, things were snappy and changes happened as I did them.
So, tip for the future, ask the hosting company if there are any security firewalls and get your IP whitelisted.
Thanks for your replies.
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  1. more than a month ago
  2. General
  3. # 3
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