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I'm trying to setup a membership site. WHen users click on content requiring a different membership level, they only receive a blank page. How can they be redirected to a page that lets them know that premium group membership is required
Accepted AnswerStaffRobert WilsonOffline0Think I had a bit of a glitch and lost a post...
So, is it possible to get a link to your site so we can see what's up, or are you developing locally?
You CAN manage the message through the language files in your Joomla installation, but if you're not even getting that message on the page, that solution is no good.
How do you plan on managing your Premium members? Will they pay for a subscription to something? Will there be a shopping cart? These issues would also be solved with a subscription extension. I encourage you to look at that free extension link I left earlier.
Accepted Answer0Foremost I wasn't yelling. If you thought I was yelling, you made the wrong assumption. I was using the ALL CAPS to distinguish and delineate the important questions and distinctions between the groups, as the responder construed to me as if he did not understand what I was asking, and his answer seemed to reflect that he did not know what I was asking
Although I'm primarily interested in finding a solution to this issue, since we brought other issues into the conversation, I may as well add well add my Customer experience and opinion here to.
I thought it was pretty disingenuous to state "Sorry I can't help you because I don't understand, or you are not giving me enough information" ( paraphrasing), which is why I asked if someone else could assist.
As a consultant and an instructor, I am aware that when someone asks a question based off their limited understanding, that sometimes it requires the Teacher/Instructor to further ask questions to help find the root of the problem, rather than taking the approach... "Sorry I can't help, not enough info"
Thank you for a more detailed answer and asking the appropriate questions to help put me on the right track. To answer your question I am using only the Joomla Core and no extension to manage users. And still, I am not getting "You are not authorised to view this resource." Is there a specific place I can look to find out the configuration for that particular message? Could it potentially be a System article, or configuration that needs to be configured or manipulated?
Accepted AnswerStaffRobert WilsonOffline0Tex,
I will also assure you that we all know these things can be frustrating; however, you have to realize that people are here answering questions to help you. Throwing all caps at people is like yelling at them and isn't really necessary. Ian mentioned that he doesn't have enough info, and he's right.
Are you using the Joomla core to manage your user groups, or are you using a membership extension?
If you're using the Joomla core, I think you should be seeing this message rather than a blank page:
"You are not authorised to view this resource."
How you're managing users and links makes a big difference. If you're not using a membership extension, you might really want to look into that. Providing upsell or notification pages where non-premium members are directed to purchase premium memberships is handled pretty easily in those extensions.
Here's a link to that category:
And there's even a free one:
Let's start here and see how we can work through this with you. Remember to have patience with these things. It makes the process a lot more friendly.
Accepted Answer0If you created a single article on a site for users in a group called PREMIUM... and then, you created a link to the article within another article called EVERYONE CAN SEE THIS ARTICLE.
When a registered user clicks the link in the EVERYONE CAN SEE THIS ARTICLE they will get a BLANK page because they are not a member of the PREMIUM group. How can this user instead get a link that says... You must upgrade your membership to see this ARTICLE, while everyone else with the appropriate credentials (ie.. PREMIUM group membership) can proceed viewing the article as usual
Accepted Answer0Do you work for this site? And can you forward this to someone else that can possibly help me then.
I'm certain that someone else here can easily understand what I'm asking.
People without that are not the appropriate access group are clicking LINKS to go the pages that they do not have access to, and are getting only BLANK pages. I would like to know..
WHERE DOES ONE CREATE A SETTING SO THAT IF YOU CLICK SUCH A LINK, it will take you to another article that I create, or perhaps just display text that states... Upgraded membership is required.
I watched the videos in the PRO section and it only suggests that such a thing will happen...it does not tell you how to MAKE It happen.
Accepted Answer0I know that the LINK is not set correctly. I'm trying to understand HOW and WHERE to set it.
If a article access level is set for PREMIUM Membership only, and someone clicks a link to view the article, but they are not a PREMIUM MEMBER they get a blank page. If someone is a PREMIUM MEMBER, they see the article. I'm simply trying to find out HOW and WHERE does the redirect get set for those without PREMIUM MEMBERSHIP (Group settings) so when they click the article they do not get a BLANK PAGE, but they get a notice or another page (that I set) to let them read an error message or something else to let them know how to resovle the problem
Accepted Answer0Well Tex - it's up to you to define what the links are and where they take your visitors. How come they end up on a blank page? Chances are you haven't set the link correctly. What's the URL of the blank page? Is it the same as the page you want them to go to? Almost certainly not. That's what you need to change.
The easiest way to set the link is to use JCE as your editor, highlight the text or image you want as your link, click the link icon and in JCE you can navigate to the relevant page in the pop up box.